ADSR Sound Reviews
Based on 22 customer reviews and online research, adsrsounds.com has a consumer rating of 4.1 out of 5 stars, indicating that most customers are very satisfied with ADSR Sound.
5 Stars(16)
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4 Stars(1)
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3 Stars(0)
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2 Stars(1)
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1 Star(4)
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How would you rate ADSR Sound?
Top Reviews
I'm an experienced musician and recently made my first my first purchase at ADSR. When I paid and my order (it was digital) didn't arrive or show in my account even after several hours, I sent their support team an email. When a full day ended with no product serial I sent another email requesting they cancel my order. Three days after my purchase, after I put through a refund request with PayPal, their customer support person contacted me and refused to cancel my order. I asked to escalate the order and told them I was sharing my experience on website review sites. The support person's boss contacted me and offered a refund conditional on me taking down my negative review on Trust Pilot. I told him that I find that unethical, my refund shouldn't be conditional and I was going to update my reviews to share what he tried to do. I am currently awaiting PayPal making a decision. But friends, sometimes problems occur. You want to be confident you're dealing with a decent, trustworthy business. ADSR does not meet that criterion. It's worth noting that ADSR promises the following: Purchases are only eligible for refund within 14 days from the date of purchase." Clearly, my experience shows that they do not honor their stated policy.
Very responsive! Great products!
Customer Reviews (22)
I needed a receipt for my company name and got it the next day!
Fast response is the key sometimes :)
There is a problem with a purchased preset. An ADSR employee helped solve this by contacting the preset manufacturer. Very grateful!
I accidentally purchased a plug-in that came included with my daw. They went outside of normal policy to ensure that I was a satisfied customer. They have earned a repeat customer not only for superior products, but for great customer service.
I'm not impressed by my code not working, I am however impressed by the service of getting it to work again, Props to Harry for the great assistance
I've been using ADSR Sounds for a couple of years now, buying plugins or sounds on average every other month. I haven't had any issues whatsoever. In fact, the several times when I did need to contact their customer service, my experience has been exceptional. I am definitely a happy customer.
I've bought multiple soundpacks and plugins from this site. Everything is always well worth the money. Customer service is awesome, if you have any problems. I am new to all of this, and using their website tutorials along with just reading the manuals have helped me out tremendously. If you're nervous about spending with them, I wouldn't be. Every sample pack is loaded with content, and every VST instrument thus far has been quality. Spend the money!
Good customer service! They were able to put back a special offer in my basket after I waited a little too long with making the purchase.
sample pack was trash, terrible quality and not at all like advertised or like the demo tracks. I understand that for downloadable content it's hard to refund but I only downloaded 1 of the 7 packs I had bought and still can't get a refund. terrible customer service, terrible samples could get way better samples for free.
Good products and extraordinary attentive service. Can highly recommend ADSR Sounds!
Brilliant service from Harry, my issue was resolved in minutes. Excellent service indeed. A+++++
I bought the package with the picture of the CR-78 and it was not as advertised. When It downloaded it was just a folder with a couple sample sounds that were not very good. I could have found the same
(or better) samples for free. DO NOT BUY!
I was having troubles downloading my plugin and received support asap and they were concise, on the point, and helped so much with my issues. Thanks for the plug-in's and support for them, definitely feel safe and satisfied getting them here.
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